Return & Refund Policy

Last Updated: August 2026

At Inaiya Angadi, we want you to be satisfied with your purchase. If you receive a damaged, defective or incorrect product, please contact us so that we can review the issue and assist you with an appropriate resolution.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

• The product received is damaged.
• The product is defective or not functioning as intended.
• The wrong product was delivered.
• The product received significantly differs from the product ordered.

The product must generally be unused and returned in its original condition, along with its original packaging, accessories, manuals and other included items.

2. Reporting a Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

To help us process your request, you may be asked to provide:

• Order number
• Customer name and contact details
• Photographs of the product
• Photographs of the packaging
• A short video showing the issue, where applicable

Our team will review the information provided and determine whether the product qualifies for a return, replacement or refund.

3. Products That May Not Be Eligible for Return

Returns may not be accepted for products that:

• Have been used, washed or damaged after delivery
• Have been altered or modified
• Are returned without original packaging or included accessories
• Have been damaged due to improper use or handling
• Show signs of normal wear and tear
• Are returned after the applicable return period
• Are specifically marked as non-returnable on the product page

Certain products may have additional return restrictions based on their nature.

4. Return Process

If your return request is approved, our team will provide instructions regarding the return or pickup of the product.

Please do not send products back to us without receiving return instructions from our customer support team.

Products should be securely packed to prevent damage during transit.

5. Replacement

Where applicable, Inaiya Angadi may offer a replacement for an eligible damaged, defective or incorrect product.

Replacement is subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund, depending on the circumstances.

6. Refunds

If a refund is approved, the refund will generally be processed after the returned product has been received and inspected, where a return is required.

The refund will normally be made to the original payment method used for the order, subject to the payment provider’s processing timelines.

The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

7. Shipping Charges on Returns

If the return is due to an error on our part, such as receiving a damaged, defective or incorrect product, we will determine the appropriate return shipping arrangement.

For other return requests, if accepted, any applicable shipping or handling charges may be communicated to the customer before the return is processed.

8. Cancellation of Orders

Customers may request cancellation of an order before it is dispatched.

Once an order has been shipped, cancellation may no longer be possible.

Cancellation requests will be reviewed based on the current status of the order.

If an eligible cancellation is approved after payment has been received, the applicable refund will be processed according to this policy.

9. Refunds for Failed or Returned Deliveries

If an order is returned to Inaiya Angadi because of an incorrect address, repeated unsuccessful delivery attempts or refusal to accept the shipment, the refund eligibility will depend on the circumstances of the order.

Any applicable shipping or return-to-origin charges may be deducted where permitted and applicable.

10. Exchange Policy

Where replacement or exchange is offered, the replacement will be subject to product availability.

An exchange may not be available for every product or category.

Please contact our customer support team before sending any product back.

11. Refund Processing Time

Once a refund has been approved, we will initiate the refund within a reasonable processing period.

The actual time taken for the refund to appear in your account depends on the payment gateway, bank or financial institution involved.

12. Contact Us

For return, replacement, cancellation or refund-related queries, please contact us:

Inaiya Angadi
Viji Complex, Ground Floor
Periyar Nagar
Erode, Tamil Nadu – 638001

Phone: 9488408257
WhatsApp: 9488408257
Email: inaiyaangadi@gmail.com

Website: inaiyaangadi.com